1. Overview & Deletion Scope
Avyrro is developed and operated by Byte Stream. We provide a straightforward procedure for authorized users and business clients to request the deletion or erasure of data stored within our systems.
This page outlines how authorized users and business administrators can submit a formal request to delete Avyrro-controlled personal information, contact records, campaign configurations, and connected WhatsApp platform data from our systems.
Upon receipt and verification of a deletion request, Byte Stream will delete or permanently anonymize the applicable Avyrro-controlled data associated with the designated account, including where applicable:
- Account & User Profiles: Administrator and user names, business email addresses, phone numbers, login identifiers, and account credentials.
- Contact & Audience Databases: Uploaded, imported, or synchronized contact directories, recipient phone numbers, tags, custom attributes, recorded dates (such as birthday or anniversary), and audience group definitions.
- WhatsApp Integration Information: Stored WhatsApp Business Account (WABA) identifiers, Phone Number ID associations, webhook registrations, and integration configurations.
- Campaign & Broadcast Configurations: Campaign names, draft message templates, dynamic variable configurations, scheduling logs, and recipient queues.
- Message Content & History: Stored outbound message records, inbound customer replies from the shared inbox, and associated delivery status logs where applicable.
- Telemetry & Activity Logs: User-specific activity histories and session logs stored in active production databases.
2. Step-by-Step Data Deletion Request Process
To initiate a data deletion request for an Avyrro account or specific data assets, please follow the process outlined below:
Contact Byte Stream Support
Send an email from the registered administrator email address associated with your Avyrro account to our designated data governance mailbox: anup@bytestream.co.in.
Specify the Subject Line
Please use the subject line: Avyrro Data Deletion Request.
Provide Account Identification Details
Include sufficient information to identify the relevant Avyrro account and business:
- Registered Business / Organization Name
- Primary Administrator Full Name and Registered Email Address
- Connected WhatsApp Business Account (WABA) ID or Phone Number ID (if applicable)
- Specific Scope of Deletion (such as Full Account & Data Deletion or Specific Contact List / Integration Removal)
Identity & Authority Verification
Byte Stream may verify the requester’s identity, account ownership, and authority before deleting business or account data to protect against unauthorized or malicious deletion requests.
Execution & Confirmation
After verification, applicable Avyrro-controlled data will be deleted or permanently anonymized. A confirmation notice will be sent to the account administrator once processing is complete.
3. Retention Exceptions & Backup Lifecycles
While active production records are deleted upon verified processing, some information may need to be retained temporarily where reasonably necessary for:
- System Backups: Residual copies of data in system backups are retained in secure storage and overwritten in accordance with standard backup lifecycles.
- Legal, Tax & Accounting Obligations: Invoices, transaction records, and corporate accounting entries retained where required by applicable statutory and financial regulations.
- Security & Fraud Prevention: Basic audit logs and records maintained where reasonably necessary for security, fraud prevention, dispute resolution, or legal compliance.
4. Meta & WhatsApp Business Platform Distinction
Deleting information from Avyrro permanently removes data controlled within Avyrro's systems. Deleting data from Avyrro does not necessarily delete information independently retained by Meta Platforms, Inc. or WhatsApp on their own platforms.
Avyrro cannot delete data independently controlled by Meta. Customers may need to separately manage or delete information through their Meta Business or WhatsApp account.
To manage or disconnect your WhatsApp Business assets directly on Meta:
- Log in to the Meta Business Manager.
- Navigate to Business Settings → Accounts → WhatsApp Business Accounts to manage your WhatsApp assets and phone numbers.
- Navigate to Business Settings → Users → System Users or Connected Apps to revoke authorized tokens or disconnect Avyrro if desired.
- Review the Meta Privacy Policy for information on managing data held directly by Meta.
6. Contact & Governance Assistance
If you have questions regarding the status of a pending data deletion request or need assistance identifying your account records, please contact:
Email: anup@bytestream.co.in
Headquarters: Kolkata, West Bengal, India
Website: https://bytestream.co.in